Shipping policy

 

We want every Paw Blocker order to arrive safely and on time. This policy explains when orders are prepared, how delivery estimates work, and what to do if something goes wrong.

Order processing

In-stock orders are normally prepared for shipment within 1-2 business days after payment is approved and all required order information is received.

Business days are Monday through Friday, excluding federal holidays and any store closure dates announced on our website. Processing time is the time needed to prepare an order and does not include the carrier's transit time.

When your order ships, we will email a shipment confirmation containing the carrier and tracking number.

Delivery estimates

At checkout, carrier transit times are estimates beginning when the carrier accepts the package. Weather, service interruptions, peak-season volume, address problems, and other events may affect delivery.

If Paw Blocker offers a guaranteed service for a particular order, that guarantee will be stated expressly in writing. Otherwise, a displayed delivery date is an estimate and not a guarantee.

Shipping charges

Shipping charges are shown before payment is submitted. Any free-shipping promotion, expedited-service charge, or location surcharge will be disclosed at checkout.

Correct shipping address

Customers are responsible for reviewing the recipient name, street address, apartment or unit number, city, state, and ZIP code before placing an order and again in the order-confirmation email.

To request a correction, contact support@pawblocker.com as soon as possible. We cannot promise an address can be changed after production begins or a shipping label is created. For payment-security reasons, we may cancel and refund an unshipped order and ask the customer to place a new order with the correct address rather than redirecting it.

If a package is returned because the address supplied with the order was incomplete, incorrect, or undeliverable, we will contact the customer with the available options and any actual reshipping charge before sending it again. We will not charge a reshipping fee when the address error was ours.

Tracking and delivery confirmation

All shippable orders include carrier tracking. Orders valued at or above $150.00, and selected orders requiring added security, may require a signature at delivery. The signature requirement will be shown at checkout or communicated before shipment whenever practical.

Customers should use a secure delivery location and monitor the tracking link. If delivery to the supplied address is not safe, contact us before shipment to discuss available carrier options.

If tracking has not moved

If tracking has not updated for 4 business days or the package is past the carrier's estimated delivery date, email support@pawblocker.com with the order number. We will review the tracking history, confirm the address, and, when appropriate, open a carrier inquiry. We will keep the customer informed while the inquiry is pending.

If tracking says delivered, but the package cannot be found

Please take these steps:

1.    Check the delivery location, mailbox, parcel locker, building office, household members, and nearby safe locations.

2.    Allow until the end of the next business day in case the carrier's delivery scan was posted early.

3.    Contact the local carrier office and ask for the delivery details available for the tracking number.

4.    Email support@pawblocker.com with the order number and tracking number, preferably within 7 days of the delivery scan.

We will review the delivery record and help open a carrier inquiry when appropriate. Depending on the facts and the carrier's findings, the resolution may include locating the package, replacement, store credit, or refund. Reporting the issue promptly helps us investigate, but this requested reporting period does not take away any rights provided by applicable law.

Lost packages

A package is treated as lost when the carrier confirms the loss or when it meets the carrier's published lost-mail or claim standard. After confirming the shipping address and completing any reasonably required claim steps, Paw Blocker will provide the remedy required by applicable law and our written sales terms. We will tell the customer whether replacement or refund is available and the expected timing.

Customers will not be required to wait indefinitely for a carrier claim to receive a resolution from Paw Blocker.

Damaged, opened, or incomplete packages

Email support@pawblocker.com as soon as possible. Include the order number, a description of the problem, and clear photographs of the outer packaging, shipping label, internal packaging, affected product, and any visible carrier damage.

Keep the packaging until we confirm whether the carrier needs to inspect it. We will provide next steps and a remedy consistent with our return and refund policy and applicable law.

Shipping delays before dispatch

If we learn that we cannot ship within the timeframe originally promised, we will notify the customer promptly. The notice will provide a revised shipment date or explain that a date is not yet known, and it will offer the choices required by applicable law, which may include agreeing to the delay or canceling for a full refund.

Cancellations

An order may be canceled for a full refund before shipment unless production of a clearly disclosed personalized or custom product has already begun and the customer agreed to the custom-order cancellation terms at checkout. Nothing in this paragraph limits remedies for a product that is damaged, defective, materially not as described, or otherwise covered by applicable law.

Get help before opening a payment dispute

If there is a problem, please contact support@pawblocker.com first. Our goal is to acknowledge the message within 1-2 business days and provide a clear next step. Contacting us first often produces a faster solution than a bank dispute, but it does not limit any right to contact a card issuer or exercise rights under applicable law.